Frequently Asked Questions

okcards.ph requires identity verification (KYC) before you can deposit or withdraw funds. Accepted documents include:

• Philippine National ID (PhilSys)
• Passport (Philippine or foreign)
• Driver's License (LTO-issued)
• SSS, GSIS, or Pag-IBIG ID
• Voter's ID or COMELEC registration
• PRC Professional ID

Documents must be clear, unexpired, and show your full name and date of birth. Verification is typically completed within 24 hours on business days.

No. okcards.ph strictly allows only one account per player. Creating multiple accounts is a violation of our Terms & Conditions and may result in the permanent suspension of all associated accounts and forfeiture of any balances.

If you have forgotten your login details, use the "Forgot Password" option on the okcards.ph login page rather than creating a new account. Our support team can also help you recover access to your existing account.

You can update most account details — such as your contact number, email address, and preferred language — directly from your account settings page after logging in. Changes to your registered name or date of birth require identity re-verification and must be requested through our support team at [email protected].

For security reasons, certain changes may trigger an additional verification step before they take effect.

On the okcards.ph login page, click "Forgot Password" and enter the email address registered to your account. You will receive a password reset link within a few minutes. Click the link and follow the instructions to set a new password.

If you no longer have access to your registered email address, contact our support team directly for assisted account recovery. For security, we may ask you to verify your identity before resetting access.

Your account may be temporarily locked for several reasons:

• Too many failed login attempts in a short period;
• Suspicious activity detected on your account;
• Pending identity verification documents;
• A self-exclusion or cooling-off period you previously activated;
• An administrative review initiated by our compliance team.

Contact our 24/7 support team via live chat or email at [email protected] to find out the specific reason and resolve the issue.

Yes. okcards.ph is fully optimized for mobile browsers on both Android and iOS devices. Simply open your preferred browser — Chrome, Safari, or Firefox — and navigate to the okcards.ph website. No app download is required, though you can add the site to your home screen for quick access.

All features including live games, deposits, withdrawals, and account management are available on mobile.

okcards.ph supports the following deposit methods for Filipino players:

• GCash — instant transfers via your GCash e-wallet;
• PayMaya / Maya — instant transfers via your Maya e-wallet;
• Bank Transfer — supported banks include BPI, BDO, Metrobank, UnionBank, Landbank, PNB, and Security Bank;
• Debit Card — Visa and Mastercard debit cards linked to Philippine bank accounts.

All deposits are processed in Philippine Peso (₱). Cryptocurrency and credit card deposits are not accepted on okcards.ph.

GCash and Maya deposits are typically credited to your okcards.ph account instantly or within a few minutes. Bank transfers may take 1–3 business hours depending on your bank and the time of day the transfer is initiated.

If your deposit has not appeared after 30 minutes, please contact our support team with your transaction reference number so we can investigate promptly.

Yes. The minimum deposit on okcards.ph is ₱100 for GCash and Maya transfers. For bank transfers, the minimum is ₱500 due to processing requirements. There is no maximum deposit limit, though large deposits may be subject to additional verification under our anti-money laundering (AML) compliance procedures.

Log in to your okcards.ph account and navigate to the Cashier section. Select "Withdraw," choose your preferred payment method, enter the amount you wish to withdraw, and confirm the request. Withdrawals are sent to the same payment method used for your most recent deposit, in line with our anti-money laundering policy.

Your account must be fully verified (KYC complete) before any withdrawal can be processed.

Processing times vary by method:

• GCash / Maya: Usually within 1–4 hours after approval;
• Bank Transfer: 1–3 business days depending on your bank;
• Debit Card: 2–5 business days.

All withdrawal requests are reviewed by our finance team before processing. First-time withdrawals may take slightly longer due to additional security checks. You will receive an email notification once your withdrawal has been approved and sent.

Common reasons for withdrawal delays or rejections include:

• Incomplete KYC verification — ensure all required documents have been submitted and approved;
• Active bonus wagering requirements that have not yet been met;
• Withdrawal amount below the minimum threshold (₱200 for e-wallets, ₱500 for bank transfers);
• Mismatch between your account name and the registered payment account name;
• Additional AML checks triggered by large or unusual transaction patterns.

If your withdrawal has been pending for more than 5 business days, please contact our support team with your transaction ID for assistance.

okcards.ph offers a wide range of online casino games for Filipino players, including:

• Vivo Live — real-time live dealer games streamed in high definition, including baccarat, roulette, blackjack, and more;
• Slots — hundreds of slot titles with varying themes, paylines, and RTP rates;
• Bingo — online bingo rooms with multiple game variants popular among Filipino players;
• Full Game Lobby — browse the complete catalog of all available games in one place.

New games are added regularly. Check the Lobby section for the latest additions.

Selected slot titles on okcards.ph offer a demo or free-play mode that allows you to try the game without wagering real money. This is a great way to get familiar with a game's mechanics, bonus features, and paytable before committing real funds.

Live dealer games, bingo rooms, and certain exclusive titles are only available in real-money mode and require a funded account to play.

RTP (Return to Player) is a percentage that indicates how much of the total money wagered on a game is paid back to players over time. For example, a slot with a 96% RTP will theoretically return ₱96 for every ₱100 wagered over a large number of spins.

RTP is calculated over millions of game rounds and does not guarantee individual session results. okcards.ph displays the RTP for each game in its information panel. Most slots on the platform have RTPs ranging from 94% to 97%.

okcards.ph offers a welcome bonus for newly registered and verified players. The welcome package may include a deposit match bonus, free spins on selected slots, or a combination of both. Specific bonus amounts and terms are displayed on the promotions page and may change periodically.

To be eligible for the welcome bonus, you must be a first-time depositor with a fully verified account. The bonus is credited automatically upon qualifying deposit.

Wagering requirements (also called playthrough requirements) specify how many times you must wager your bonus amount before the bonus funds can be converted to withdrawable cash. For example, a ₱500 bonus with a 20x wagering requirement means you must place a total of ₱10,000 in bets before you can withdraw the bonus winnings.

Not all games contribute equally to wagering requirements. Slots typically contribute 100%, while live dealer games and bingo may contribute a lower percentage. Always check the specific bonus terms before claiming.

Yes. If you prefer to play without bonus restrictions, you can opt out of receiving bonuses from your account preferences or by contacting our support team before making a deposit. Some players prefer this approach as it allows unrestricted withdrawals without needing to meet wagering requirements.

Once a bonus has been credited to your account and you have started wagering with it, it generally cannot be removed. Check the specific bonus terms for details.

okcards.ph uses industry-standard SSL (Secure Socket Layer) encryption to protect all data transmitted between your device and our servers. Your financial information is never stored in plain text, and payment processing is handled through secure, PCI-compliant payment gateways.

We also recommend enabling two-factor authentication (2FA) on your account for an additional layer of security. With 2FA enabled, a one-time code is required at login in addition to your password.

KYC (Know Your Customer) verification is a legal requirement for all licensed online gambling operators. It serves several important purposes:

• Confirming that players are at least 21 years of age;
• Preventing identity fraud and unauthorized account access;
• Complying with anti-money laundering (AML) regulations;
• Ensuring that winnings are paid to the correct, verified account holder.

Your documents are handled securely and in accordance with our Privacy Policy. They are never shared with third parties except as required by law.

okcards.ph provides a comprehensive set of responsible gaming tools accessible from your account settings:

• Deposit Limits — set daily, weekly, or monthly caps on how much you can deposit;
• Session Time Limits — receive alerts when you have been playing for a set duration;
• Cooling-Off Periods — temporarily restrict your account for 24 hours up to 6 weeks;
• Self-Exclusion — permanently or long-term exclude yourself from the platform;
• Activity Statements — download a full record of your gaming history and net win/loss figures;
• Marketing Opt-Out — stop receiving promotional communications at any time.

For a full overview of these tools, visit our Responsible Gaming page.

To activate self-exclusion, go to your account settings and select the Responsible Gaming section, or contact our support team directly via live chat or email at [email protected]. You can choose a self-exclusion period of 6 months, 1 year, 3 years, or permanent exclusion.

Self-exclusion requests are processed within 24 hours. Once active, the exclusion cannot be reversed during the chosen period. You will not receive any marketing communications during your exclusion.

If you are struggling with problem gambling, we also encourage you to contact the National Center for Mental Health (NCMH) crisis hotline at 1553, available 24/7.

The minimum age to register and play on okcards.ph is 21 years old. This is a strict requirement under Philippine gambling regulations and PAGCOR guidelines. All accounts are subject to mandatory age verification before any gameplay or financial transactions are permitted.

Players found to be under 21 years of age will have their accounts immediately closed and any deposits returned. okcards.ph has a zero-tolerance policy for underage gambling.